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Once Bomgar is properly installed, you can begin supporting customers The Bomgar Appliance Hardware Installation Guide. Use this guide only after an administrator has performed the initial setup and configuration of the Bomgar Appliance as detailed in Bomgar Remote Support enables you to support your customers remotely by connecting to them through the Bomgar
#BOMGAR REPRESENTATIVE CONSOLE FREE DOWNLOAD INSTALL#
This guide is designed to help you install the Bomgar representative console onto your computer and understand the features of Introduction to the Representative Console Troubleshoot Bomgar Representative Console Connections 85ĭisclaimers, Licensing Restrictions and Tech Support 86ĬONTACT BOMGAR | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 3 Presentation Attendee Client: Join a Presentation 82 Restricted Customer Interaction: Privacy Screen, Disable Remote Input 77Īutomatic Log On Credentials: Reboot and Reconnect 78īomgar Button: Quickly Request Support 80 What Your Customer Sees: The Bomgar Customer Client 71Ĭustomer Client: Support Session Interface 73Īpplication Sharing: Limit What the Representative Can See 76 Invite an External Representative to Join a Session 65 Use Extended Availability to Stay Accessible when Not Logged In 63 Share a Session with Other Representatives 62 Share your Screen with Another Representative 59Īccept an Access Request to Offer Elevation Help 61 Give a Presentation to Remote Attendees 54 BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. View Multiple Monitors on the Remote System 42įile Transfer to and from the Remote System 44ĬONTACT BOMGAR | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 2 Use Annotations to Draw on the Remote Screen 40 Screen Share with the Remote Customer for View and Control 37 Use Jump Clients to Access Unattended Computers 27Ĭhat with the Customer During a Session 35 Use a Jumpoint for Unattended Access to Computers on a Remote Network 19 Generate an Apple iOS Profile Access Key 17 Generate a Session Key to Start a Support Session 13 Introduction to the Representative Console 4Ĭhange Settings and Preferences in the Representative Console 9
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The user will be prompted for the password to log into the machine or fingerprint (if the device has this feature).BOMGAR REMOTE SUPPORT REPRESENTATIVE GUIDE 15.2
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If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client.
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Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). The session will launch on the user's endĪccept the session in the representative portalĬatalina requires BeyondTrust RS to ask permission to record the screen. If the user receives this prompt, have them select "Open":
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The user then navigates to their download location to run the support session client As in Bomgar 18, sessions are initiated by having the user navigate to and download your session Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. Once the new client is up and running, the new interface will look like this: This will download the new rep console client to your device. Using your MIT Kerberos credentials, log into /login and click on "Download Representative Console" under "My Account".